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Grievance Redressal System : ウィキペディア英語版 | Grievance Redressal System
Grievance Redressal System is a mechanism to receive and act on complaints and grievances reported by customers of a private organization or public citizens accessing a government (G2C) service. Grievance Redressal may be handled directly by organizations through their own websites or through call centers. A new innovation is smart web portals for grievance processing, connecting customers and action-takers directly through ICT media such as SMS and email. == References ==
抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)』 ■ウィキペディアで「Grievance Redressal System」の詳細全文を読む
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